Viewing SMS Messages Sent by an End User

To view the SMS messages sent to and from an end user, you need to have the User history viewer role enabled for the MEP user account.

Note: The User history viewer role gives the MEP user access to view all messages sent to and from a mobile number by your services. This is regardless of whether the MEP user is restricted from seeing details about a specific service collection or routing code.

To view each message sent by a specific end user:

1. Click the Utilities tab.

2. In the User Message History option, enter the mobile number of the end user, and then click Get User Message History.

   The next page shows each message to and from the specified number and includes details such as whether each message sent was successfully delivered.